How it works

Orthotic insoles are manufactured using your existing NHS or private prescription. Once uploaded, your prescription is reviewed by an HCPC-registered podiatrist to ensure accuracy before your insoles are produced and dispatched.

Custom orthotics dispatched

Podiatrist review

Upload your NHS or private prescription

Prescription-matched custom insoles sent to your door

Reviewed by HCPC-registered podiatrists with over 30 years` experience

Upload Prescription

Securely upload your prescription and, if available, a picture of your existing insole

Have your prescription ready

from your NHS or private podiatrist

Frequently asked questions

What is OrthoStep Extra?

OrthoStep Extra provides additional pairs of custom insoles made strictly from your existing podiatry prescription. It is designed for patients who already have NHS or private orthotics and need extra pairs without a new appointment.

How does OrthoStep Extra work?

You upload a clear copy of your existing prescription. An HCPC-registered podiatrist reviews it, and if everything is clear, your insoles are manufactured to match the original specification and dispatched.

How much does it cost?

Pricing depends on the type and complexity of your original prescription. Once your prescription is reviewed, we confirm suitability and pricing before manufacture.

Do I need an appointment?

No appointment is required if you already have a valid prescription from a podiatrist. OrthoStep Extra is specifically for prescription-matched reorders.

What if my prescription is old or unclear?

We will review it first. If clarification is needed, we will contact you before proceeding. No insoles are made without clinical confirmation

How long does the review take?

Typically reviewed within 24 hours (working days).

What do I need to upload?

Please upload a clear photo or scan of your original prescription and a clear photo of your existing insole. The insole image helps confirm materials, shape, and orientation alongside the prescription. If anything is unclear, we will contact you before proceeding.

Are my orthotics copied exactly?

Insoles are manufactured strictly to the original prescription specification provided by your podiatrist. If anything is unclear, we will contact you before proceeding.

Why order from OrthoStep Extra?

OrthoStep Extra allows you to reorder NHS orthotics insoles from your existing prescription without booking another appointment. If your orthotics are worn, you need a spare pair, or you want a second set for different footwear, replacement insoles can be manufactured to match your original specification.

By securely uploading your NHS or private prescription, the details are reviewed before production to ensure they align with your original orthotic design. This provides a straightforward way to obtain prescription-matched insoles with professional oversight.